Chapter 25 - Build Personal Relationships

December 20, 2011
Make it personal! Get as close to your customers as you possibly can, and then get closer still so you can give them a squeeze. How well do you know your customers? Get personal and tell me stories of what your personal relationships with your customers creates better services for them, and better profits for you.
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Chapter 26 - Create a Customer Service Mantra
Chapter 26 - Create a Customer Service Mantra

Do your customer service George Eastman style: "You press the button, we do the rest." Next time, ask your ...

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Chapter 23 - Choose Your Battles and Win the Ones You Pick
Chapter 23 - Choose Your Battles and Win the Ones You Pick

Be prepared to attack, respond, and not respond. Decide what you're going to defend and what you're going t...