Chapter 26 - Create a Customer Service Mantra

December 20, 2011
Do your customer service George Eastman style: "You press the button, we do the rest." Next time, ask your self, "What would George do?" Tell me how you would make Customer Service in your operation run the gauntlet.
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Chapter 27 - Make Customer Service Part of Your DNA
Chapter 27 - Make Customer Service Part of Your DNA

Speed means nothing if your customers only get annoyed faster. Don't just say customer service is a priorit...

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Chapter 25 - Build Personal Relationships
Chapter 25 - Build Personal Relationships

Make it personal! Get as close to your customers as you possibly can, and then get closer still so you can ...