Chapter 27 - Make Customer Service Part of Your DNA

December 20, 2011
Speed means nothing if your customers only get annoyed faster. Don't just say customer service is a priority - make it one. Speed is good, but FAST is better. What are you examples of great #customerservice? Share photos too!
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Chapter 28 - Engage Customers on Social Media
Chapter 28 - Engage Customers on Social Media

The customer is always in charge. Engage customers on this level in social media and dare to be radically t...

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Chapter 26 - Create a Customer Service Mantra
Chapter 26 - Create a Customer Service Mantra

Do your customer service George Eastman style: "You press the button, we do the rest." Next time, ask your ...